Alphabet’s Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promote responsible gambling practices.
Alphabet provides online customers with a wide range of games and entertainment. We also take responsibility for our product line-up. The aim of Alphabet is to provide the world’s safest and most innovative gaming platform for adults. The products and services allow each user to play within his/her financial means and receive the highest quality service. Integrity, fairness and reliability are the guiding principles for Alphabet. It is therefore clear that Alphabet should do its best to assist those customers that show signs of suffering from problem gambling, particularly in those cases of immoderate playing. At the same time, it is important to respect the rights of those who take part in games of chance to a reasonable extent and treat it as a form of entertainment.
Responsible Gaming at Alphabet is based on three fundamental principles: security of the player, security of the game and protection against problem gambling. Together with research institutes, associations and therapy institutions, Alphabet works on the creation of a responsible, secure and reliable framework for online gambling.
Alphabet takes responsibility for the security of its players. Protection of the players is based on preventing under age players from participating in games and the protection of privacy, which involves responsible processing of personal data and payments. Fairness and the random nature of the products offered are monitored closely by independent organisations. Marketing communications are also created with player protection and fairness in mind.
Protection against problem gambling
The majority of gamblers who place sports bets, casino bets and other gaming offers play in moderation for entertainment. Certain habits and behaviour patterns (such as shopping, playing sports, eating or consumption of alcohol) that are considered to be normal and are not any cause for concern, can develop into addiction for some people and cause them problems. In the same way, betting on sports and gambling in general can lead to problems for a small percentage of customers.
Clients showing signs of problem gambling may be prohibited from playing certain products or even altogether. Furthermore, clients displaying signs of problem gambling are provided with contacts of organisations where they can receive professional advice and support.
Self-responsibility is the most sustainable form of prevention
The basic principle promoted by Alphabet is to create a safe and responsible online environment where customers can enjoy their betting experience. Whilst Alphabet can provide tools to assist customers to control their gambling, self-responsibility of the customer plays a large part in using the tools we offer and is the most effective form of protection from problem gambling. Alphabet sees its responsibility in assisting the customers by providing transparent products, tools to control gambling and full information on where customers experiencing problems with their gambling can find professional advice and support.
Non-personally identifiable information and traffic analysis
Alphabet strives to make our website as user friendly as possible and easy to find on the internet. Alphabet collects data on how you use the site, which does not identify you personally. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services.
Protection of minors
Alphabet does not allow minors (persons under the age of 18 or whatever the minimum age to gamble is within the customers jurisdiction of residence) to participate in games and place bets. For this reason, confirmation of age and date of birth are mandatory requirements during registration. Alphabet takes the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors, Alphabet also relies on the support of their parents and caregivers. Alphabet advises its customers to keep their data for account access in a safe place (user ID and password) and to not disclose this data to anyone.
Furthermore, Alphabet would recommend that customers install filter software. This software will allow customers to restrict the access to Internet resources inappropriate for children and teenagers.
Responsibility towards problems
Alphabet offers a variety of games and bets which are forms of entertainment for the majority of customers. At the same time, the company takes responsibility for its customers by providing support and tools for maintenance of a secure and entertaining environment, taking into account the associated risks.
Clients who have difficulty in assessing risks, recognizing their own limits or those who suffer from problem gambling are potentially not able to enjoy the product line-up responsibly and do not perceive it as a form of entertainment. Alphabet may take responsibility for these users by blocking their access to certain products for their own protection.
What is the problematic gambling behaviour?
Problematic gambling behaviour is considered to be that which interferes with mode of life, work, financial position or health of a person or his family. Prolonged participation in gambling is counterproductive to such person as it can lead to negative consequences.
In 1980 pathological game dependence has been officially recognized and enlisted in the list of psychological diseases of international classification system DSM-IV and ICD-10. It is defined as long, repeating and frequently amplifying inclination for game, despite of existing negative personal and social circumstances, such as a debt, rupture of family relations and delay of professional growth.